LATAM’s in-flight experience recognized in international awards

Published 26th Sep 2017

The company is one of three airlines in the Americas to be listed as a 'Five Star Global Airline' in the APEX 2018 Airlines Official Ratings

LATAM Airlines Group was named as a Five Star Global Airline for its in-flight experience in the APEX 2018 Airlines Official Ratings, announced in Long Beach, California last night.

LATAM was one of two carriers in Latin America and one of only three in the Americas to be given this accolade, the highest ranking for ‘global airlines’ with a large number of wide-body aircraft and extensive international network.

The APEX airline ratings rank in-flight experience based on independently assessed passenger feedback with criteria including overall experience, seat comfort, cabin service, food and beverage, entertainment and Wi-Fi. Between October 24, 2016 and July 31, 2017, passengers rated more than 500,000 flights of over 470 airlines worldwide.

At LATAM, we understand that in-flight experience is of utmost importance to passengers and that's why we continue to listen to their feedback and invest in our offering – whether it’s the latest digital tools and in-flight entertainment or improvements in cabin service and dining. It's an honor to be ranked as one of the leading airlines in the APEX ratings and we are committed to continue meeting and exceeding passenger needs both on and off our aircraft.

said Eduardo Costa, Senior Director of Communication and Client Experience, LATAM Airlines Group.

The Airline Passenger Experience (APEX) is a non-profit member organization that has worked over the past four decades to evaluate and help improve all aspects of the airline experience from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining.

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